Refund Policy

Return & Refund Policy

At Cy Twombly Prints, your satisfaction is important to us. Our posters, framed art prints, and canvas prints may be made to order, allowing each item to be prepared specifically for your purchase.

Because certain products are made to order, we do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or buyer’s remorse, except where required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a printing or production error, or you receive the wrong item, please contact us so we can review the issue and assist you.

Please contact us within 30 days of delivery and provide your order number together with clear photographs showing the damage, defect, or incorrect item.

Once the issue has been reviewed and confirmed, we will provide a free replacement or, where appropriate, a full refund at no additional cost to you.

Lost or Undelivered Orders

If your order appears to be lost in transit or is returned to sender, please contact us within 30 days of the estimated delivery date.

We will review the shipment details and work to resolve the issue as quickly as possible. Depending on the circumstances, this may include arranging a replacement at no additional cost.

Important Notes

• Products made to order are not eligible for returns or exchanges for reasons unrelated to damage, defects, production errors, or incorrect items, except where required by applicable law.

• We do not accept standard returns by mail.

• Please do not return any product unless our support team has specifically provided return instructions.

• To be eligible for a replacement or refund under this policy, any issue must be reported within 30 days of the delivery date or estimated delivery date, as applicable.

• Approved refunds are issued to the original payment method used for the purchase.

• This policy does not limit or exclude any mandatory consumer rights that may apply under applicable law.

Contact Us

For any return or refund request, please contact us with your order number, a clear description of the issue, and supporting photographs when applicable.

Contact us: [Your contact email]

We appreciate your trust in our store and will do our best to resolve any order-related issues fairly and promptly.